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Basic Web Hosting Questions
What are the setup fees and monthly costs involved?
How do I set up
my email?
How do I upload
my files?
Is there a trial period or money-back guarantee?
How fast are
websites set up?
Does
my website get a control panel?
How am I billed?
How much assistance do you provide for my website?
What if the
hardware fails?
Are there any
hidden costs?
What
is Cpanel? Do you have a Demo?
What happens if I decide to leave HostedBy360
Is there a discount if I pre-pay for several months
in advance?
Does my website have their own IP number or is it
shared?
What type of support do you offer? Average Response
Time?
What are the hardware specs of the servers?
How many domains can I host on my account?
Can I have adult content on my website?
May I
view your Terms Of Service?
Do you
support International domain names and clients?
How do I
transfer my domain name?
What if my site breaks your "acceptable usage
policy" rules?
What
if I want to upgrade my website?
How is my
website monitored?
What is the uptime? &
Is it guaranteed?
Do you have a Service Level Agreement (SLA)?
What is your connectivity to the Internet?
Do you have battery backups and generators?
What kind of security does the HostedBy360
Data Center have?
What about
software upgrades?
What if the server my website is on gets hacked or
attacked?
How is
extra bandwidth billed?
What is included in my website package?
How many sites are currently running on per server?
Can I host more than one domain name per account?
How do I get
started?
Basic Web
Hosting Answers
What are the setup fees and monthly costs involved?
HostedBy360
charges a one time setup fee depending on the size
and type of web hosting package ordered. The full
rate charts for available hosting packages are shown
on the Web Hosting pages.
How do I set
up my email?
HostedBy360
web hosting clients can set up POP Accounts,
Forwarders/Aliases, & Auto-Responders in the Web
Browser Control Panel that comes with every
HostedBy360
web hosting package. This can be done by yourself,
and without any assistance from the HostedBy360
staff.
How do I
upload my files?
All HostedBy360web
hosting packages allow the usage of FTP, Telnet, SSH,
File Manager, MS FrontPage, and other web
development publishing programs, to upload files to
your website.
Is there a trial period or money-back guarantee?
HostedBy360
offers a full 30 day money back guarantee. No
questions asked. If you are not happy for any
reason, cancel your HostedBy360
service within 30 days of signup and your full setup
fee and monthly costs will be refunded. The only
exception to a refund, is if you violate
HostedBy360
Terms of Service(TOS). Violations of the TOS usually
are due to spamming, hacking, and illegal content.
Your account can be cancelled ONLY by submitting
secure service cancellation from. Other methods of
cancellation are not valid.
How fast
are websites set up?
HostedBy360
strives for a setup time of no more than 60 minutes
per order. If an order is placed during normal
business day hours, orders may be processed in only
a few minutes.
Does my website get a control panel?
Yes. Every HostedBy360
web hosting package comes with a web browser based
control panel. The control panel includes many
features including; email configurations, chat
rooms, mailing lists, pre-installed cgi scripts,
databases, chat rooms, and much, much, more... The
Windows NT account control panels run on a Red Hat
Linux backend, and feature email based features
only.
How am I billed?
HostedBy360
invoices you via email. You can request a monthly
statement via email as well, at any time. Hard copy
invoices can be mailed for those resellers that
request such. You will receive an invoice for each
service/account order every month on the same day
the service was ordered (if it is a monthly
service). Special arrangements can be made for
custom billing requirements. HostedBy360
accepts Visa, MasterCard, American Express,
Discover, Bank Wire Transfers, Western Union,
Company Checks, Personal Checks, Money Orders, and
PayPal . You can opt to not have your credit card
charged every month, until you specifically submit a
payment form each month.
How much assistance do you provide for my website?
HostedBy360
will assist you with all support for services
provided directly thru HostedBy360.
HostedBy360
will help you with basic settings for your email
software and ftp client, as well as assist you with
using the web browser control panel. HostedBy360
is not responsible for teaching you how to use
another company's products. Example: HostedBy360
will assist you with the settings for using MS
Frontpage, but we will not teach you how to
actually use the product itself. You need to contact
the software maker in such a situation, who provides
tech support for how to use their product.
HostedBy360
can not even attempt to support all the thousands of
software products on the market. HostedBy360
will attempt to provide some tech support for the
most popular programs our clients use.
HostedBy360
is not responsible for assisting with your own
programs and cgi scripts. If you choose to install
your own programs and cgi scripts on your site, you
are responsible fully for installing them.
HostedBy360
will provide support for any program or cgi script
that we provide pre-installed with your web hosting
package. HostedBy360
is not responsible for designing, nor developing,
your website, including HTML and/or images.
HostedBy360
will attempt to give a quick look at your
design/development problem, and offer a suggestion
if it is a small issue. Anything complicated
relating to design/development is not the
responsibility of HostedBy360
What if the
hardware fails?
HostForWeb Corporation stocks replacement parts for
all servers. HostedBy360
is always building new servers for our shared
hosting clients, as well as our dedicated server
clients, so a full inventory of parts is maintained.
Hardware failures are uncommon, but they do happen,
and are a part of the hosting business.
HostedBy360
repairs all failed hardware promptly, to minimize
any downtime caused by such.
Are there
any hidden costs?
No. All costs are stated plainly on our website. We
do not hide fees in fine print, or in our terms of
service pages. The only costs that are commonly
found to occur beyond your expected flat monthly
rates per service, are those due to increased disk
space or bandwidth usage. Pricing for such is
plainly stated on our website. HostedBy360
very often will allow you to upgrade your packages
to the next size up, should you see an increase in
disk space levels or bandwidth usage for the current
month, and not want to pay for such additional
usage. Disk space usage and availability, as well as
estimated bandwidth usage, is available to you in
the majority of the control panel versions included
with the hosting packages.
What
is Cpanel? Do you have a Demo?
CPanel is the brand name of the web browser control
panel software that HostedBy360
utilizes on its web hosting packages. A demo of the
control panel can be found here (u:demo p:demo).
What happens if I decide to leave HostedBy360
You are free to leave at any time.
Is there a discount if I pre-pay for several months
in advance?
HostedBy360
offers 1 months free for all yearly advanced
payments. Pay for 11 months of service, and receive
1 months free.
Does my website have their own IP number or is it
shared?
This depends on the type of hosting packages you
order. Traditionally all HostedBy360
hosting packages come with a dedicated IP address.
HostedBy360
dedicated servers have the ability to utilize IP
based, or IPless, virtual hosting configurations.
What type of support do you offer? Average Response
Time?
HostedBy360
offers support to our clients 24/7/365 via web based
ticket system, email, IC. A pager number is also
available for dedicated server clientele. We strive
for response times of no more than a few hours.
Response times of just a few minutes are quite
common during normal business hours. HostedBy360
has recently implemented a web based support ticket
system, which integrates all incoming support email
into it. The ticket system tracks support inquires
by "time waiting" for response from the support
dept. The HostedBy360
administration carefully monitors that the
HostedBy360
support staff maintains a fast response time, with
courteous and helpful service.
What are the hardware specs of the servers?
Every server at HostedBy360
has different specifications. Whenever a server
reaches what we feel to be the limit, another server
is built. HostedBy360
is constantly upgrading the server hardware on our
network. If more drive space, memory, or faster
processors are needed, they are added in at that
time. The average shared server is a QUAD XEON
processor system, with 4048MB RAM, and RAID hard
drive(s). All HostedBy360
servers run spare hard drives for backup
requirements.
How many domains can I have on my Account?
You may have as many as you like. Additional charges
may apply!
Can I have adult content on my website?
No, you can Not have adult content on your websites.
May I
view your Terms Of Service?
The HostedBy360
terms of service (TOS), including policy and service
guidelines, are available online at:
http://www.hostedby360.com/tos.html
Do you support International domain names and
clients?
HostedBy360
can host all international domains on its servers.
HostedBy360
can accept foreign clientele, just please be advised
that all correspondence must be conducted in
English. The client is responsible for handling the
registration process of foreign domain name(s). This
must be pointed to nameservers on the HostedBy360n
network as assigned, or you can use other
nameservers and route the domain name to the IP
address you are assigned. HostedBy360
can not handle the foreign domain registration
process for you, due to the fact that we do not
speak all of the potential foreign languages that
may be involved. HostedBy360
will assist you however, with any technical
information need to accomplish this.
How do
I transfer my domain name?
HostedBy360
will attempt to file the necessary electronic forms
for your domain name transfer with InterNIC. If
HostedBy360
is unable to file such with your specific domain
name registrar, HostedBy360
will send you instructions on how to do such
yourself, including all necessary technical details.
Clients may opt to not have HostedBy360
handle the domain name transfer, or to delay doing
such, as an option on the web hosting order form
required for signup.
What if my site breaks your "acceptable usage
policy" rules?
Users' sites may be suspended for violations of
policy, or if extreme, or second time offenders,
sites may be cancelled. Each occurrence is dealt
with on a case by case basis, and we try to work
things out with every client. Notifications will be
sent, if HostedBy360
takes any action on your account.
What if I want to upgrade my website?
You may upgrade or downgrade your HostedBy360
web hosting package at any time. You will be
required to pay the difference in the setup fee for
your current plan, and the plan you are upgrading
to, should you decide to choose a larger plan. You
will then pay the new monthly fee for the new
account package that you select. Transfers between
operating systems (ie..Linux to Windows NT) will
require a setup fee to be paid.
How is my
website monitored?
HostedBy360
maintains internal and external monitoring systems
for every server in the HostedBy360
Data Center. The servers are checked every 5 minutes
via network monitoring software. HostedBy360
monitors uptime as well as individual features and
services running on each server. HostedBy360
staff is notified via alarms, email, screen popups,
and paging, if a problem occurs.
What is the uptime?
HostedBy360
strives to maintain a 99.5% network and server
uptime service level. This uptime percentage is a
monthly figure, and does not include any scheduled
hardware/software upgrades, nor "Acts of God". Our
definition of "Act of God" includes; fire, flood,
tornado, earthquake, telco fiber issues (ie...Verizon
cutting a fiber line somewhere), backbone peering
point issues (ie...UUnet having a router go down in
Virginia that wipes out internet service for the
entire East Coast), hard drive failure (faulty
hardware is rare, but cannot be predicted nor
avoided), as well as network floods, hacks, and
attacks. If HostedBy360
fails to meet it's 99.5% uptime guarantee, and it is
not due to one of the above reasons, partial
downtime credits will be made available to each
client, upon request, on a case by case basis.
HostedBy360
does not credit a full month's service if we only
have 99.4% uptime. This would not be financially
healthy for HostedBy360,
and in turn would only negatively affect the service
level HostedBy360
provides to you. "Partial refunds for partial
downtime" is our standard policy.
Do you have a Service Level Agreement (SLA)?
the HostedBy360
terms of service (TOS), including policy and service
guidelines, are available online at: http://www.hostedby.com/sla.html.
What is your connectivity to the Internet?
HostedBy360
is the Hudson Valley's premier hosting provider,
providing reliable, scalable solutions for customers
of all sizes and services. Our Servers Are located
in the carrier-neutral Equinix Chicago Data Center,
HostedBy360
has access to all the major carriers in Chicago
without the need for local loop circuits.
Do you have battery backups and generators?
Our Network Operations Center is backed up and
protected by UPS (Uninterruptible Power Supply)
systems. In a very rare case of utility outages, our
auto-start generators start automatically, taking
over for the UPS system and supplying all necessary
power for our Network Operations Center. APC,
Tripp-Lite, & Liebert UPS Systems provide the
power backups, along with Kohler generator systems.
What kind of security does the HostedBy360
Data Center have?
The HostedBy360
Data Center in Chicago, IL USA is a high security
facility. Double metal security doors, with interior
gating, protect the main entrance to the facility.
The windows-less facility has advanced security,
fire, temperature, and flood alarms, directly piped
into the Security Monitoring Company via phone,
cellular, and internet connections. A 16-camera
digital video system monitors the interior and
exterior of the Data Center. This video system is
monitored internally at the facility and externally
from the HostedBy360
Sales/Support office. The video data is recorded
live both on and off site, and stored for several
months ahead. Visitors cannot gain access into the
facility without employee escort. The physical
servers and equipment area is secured from the
visitor's area by huge metal doors, as well as metal
sheeting and bulletproof glass walls. Armed guards
are planned for the future, but not a necessity at
this junction.
What about
software upgrades?
HostedBy360
handles all software upgrades/patches on the shared
hosting servers. We fully follow all trends in the
industry, and monitor all support/bug announcement
groups. If a new bug or security vulnerability is
found, HostedBy360
immediately upgrades our systems. Microsoft
regularly release patches for the Windows based
systems, and HostedBy360
auto-updates the Linux systems every night from
security patch websites. As new software is
released, including new versions of operating
systems, HostedBy360
evaluates the new software. If the software's new
version does not have any security issues, or bug
problems, the upgrade is implemented.
What if the server my website is on gets hacked or
attacked?
Individually hacked websites are rare. If such
occurs, usually they are a target for a reason; hate
sites, pirated software, etc... HostedBy360
does not host such websites. If such material is
found on a HostedBy360
server, it is deleted immediately and the user's
account cancelled. Usually the target is the whole
server itself. Hackers usually go after a server
just to say that "they did", or to use the server to
bounce off of to hack something more important.
Rarely are any users' files on the server damaged,
erased, or modified. For this reason, once a hacker
is detected, a server can usually be cleaned up and
the hacker locked back out within a matter of hours.
At that time the server is restored to full security
levels, as if the hack has never occurred. Most
hackers get into a system thru valid user accounts.
We recommend you use complicated passwords for your
account. HostedBy360
strictly reviews all orders for new clients, to make
sure they are legitimate. Unfortunately, some fake
orders do get thru the system, and that is one way a
hacker can gain initial access. HostedBy360
runs security checks on the servers daily, so even
if a hacker does get in, they are found and dealt
with quickly. Most hackers are not malicious, they
are just playing or testing their abilities. If an
individual attacks the whole HostedBy360
Corporation Data Center, measures are in place to
cut off such floods and attacks automatically at the
backbone level and the router level. HostedBy360
also uses firewall technology to fend off most
common methods of flooding and attacks to the
network.
How is
extra bandwidth billed?
HostedBy360
maintains software on every server and on the
switches to monitor individual website usage and
server-wide usage. Bandwidth is billed per Gigabyte
(GB) over your monthly allocation, rounded up to the
nearest Gigabyte. Usually between the 3rd and 5th of
the month you will receive your bandwidth overage
billing, if applicable, for the preceding month's
usage.
What is included in my website package?
HostedBy360
provides full hardware, software, support, and
system administration for your HostedBy360
shared hosting solution. The software provided
includes the operating system, ftp & email software,
web server software, and a control panel.HostedBy360
even includes free e-commerce shopping cart
software. Everything you need to conduct business on
the Internet, or maintain a personal website, is
included in your HostedBy360
hosting solution. HostedBy360
will provide basic support on services/software that
we provide you with your account. HostedBy360
does not develop your website for you, nor provide
tech support on how to use software products that we
do not provide to your directly...even if we do
support them. We are always more than willing to
help you if we can though with external issues, time
permitting...
How many sites are currently running on per server?
HostedBy360
does not have a set quantity of domains running on
each machine. We find that ten domains can utilize
more resources than 200 others.HostedBy360
monitors each server's performance levels and
attempts to maintain a low server load average and
high cpu availability. As needed, HostedBy360
will upgrade the hardware, to increase server
performance. Individual domains that become to much
for the server to handle, and utilize too much
server resources, are moved to servers set up
specifically for such resource intensive accounts.
Can I host more than one domain name per account?
HostedBy360
charges additional fees for every EXTRA (some are
included for free) domain name you point to your
account. For a domain name that is parked on top of
your main domain name, the cost is a $15 one time
setup fee. You may use an index.cgi script, to
redirect from that domain name to a sub-directory at
no additional charge. HostedBy360
charges a $15 setup fee and $3/mo, for every
additional domain name parked to a sub-directory.
Each additional domain name parked on top, or to a
sub-directory, receives one catch-all email POP
account or forwarder for all mail to that domain
name. Parked domain names do not receive a control
panel of their own. HostedBy360
usually recommends the very inexpensive "Small"
accounts ($9.95 monthly) instead, due to the fact
that they come with their own control panel
functionality or the best solution is to signup for
reseller plan and setup as much standalone domains
as you need.
How do I get
started?
Simple! Just fill out one
form....the Secure New Account Order form! You
will receive details shortly afterwards about how to
proceed with your new HostedBy360
Hosting Account! |
Affordable
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